You can pay by credit card (Visa, Mastercard, American Express), Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. In some countries, local payment methods such as EPS, Bancontact, or iDEAL are also available.

Yes, as long as your order has not yet left our facility. Please email us as soon as possible at concierge@apukai.com.

We ship to Germany, all countries in the European Union, and Switzerland. For delivery to any other country, please feel free to send us an email in advance at concierge@apukai.com with the items, quantity, and delivery address, and we will promptly check whether shipping is possible and what the costs would be.

Within Germany, we charge a flat rate of €4.90; for orders of €150 or more, shipping is free. Shipping to EU countries costs a flat rate of €9.90, free for orders of €250 or more. To Switzerland, it is €17.90, free for orders of €300 or more.

Your order is generally prepared for shipment within one business day and dispatched the following business day. The actual shipping time is added to this: within Germany, this is usually 1 to 2 business days; to the EU, 2 to 4 business days; and to Switzerland, 3 to 5 business days, including customs clearance. Consequently, your order will generally reach you within about 2 to 3 business days within Germany, 3 to 5 business days within the EU, and 4 to 6 business days to Switzerland.

Yes, you are entitled to a fourteen-day right of withdrawal, without the need to provide any reasons. We will cover the costs of the return shipment.

Your package already includes a pre-filled return label. For a return, simply stick it onto your package and drop it off at a DHL location; there is no need to print anything or register on a portal. We will refund the purchase price as soon as we have received the goods back. If you have any questions, you can reach us at any time at concierge@apukai.com.

If you’d like a different size or color, simply place a new order for the item you want and return the original free of charge. Our Concierge will be happy to help you choose the right size.

All Casa APUKAI pieces are designed and made in Peru from fibers grown in Peru. Learn more about our values in our philosophy.

Vicuñas live in the wild in the Andes and are protected under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Their fiber may only be traded if it comes from the Chaccu, the traditional shearing of live animals under government supervision. Every one of our Vicuña pieces bears a batch number that allows its journey to be traced back to the highlands.

Each of our fibers deserves its own special care. You can find detailed care instructions on our care page.

Write to us via our contact page or directly at concierge@apukai.com, and we will get back to you personally.